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Deposit Operations Specialist

Posted: 12/01/2022

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Bank 34 is committed to provide our employees with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy, productive lives.

The position of Deposit Operations Specialist performs clerical services, such as completing and maintaining address changes, receiving and handling of Sentry and Accuity alerts, ATM/Visa Debit Card Orders, maintaining rejects, process wires, run reports as needed, balance general ledgers and DDAs, remote deposit capture processing, and performing ACH returns.  Assists new and established Bank 34 customers. Answers questions on all services the Bank 34 provides, and recognizes selling and referral opportunities. Provides Treasury Management support to include ACH Origination, Wire Origination, and RDC Support/Installation.

Essential Duties

  • Responsible for centralized processing and balancing of the deposit, ATM and Cardbase system; ACH processing; Wire processing; Remote Deposit Capture processing; Customer Information Systems and Account Reconciliation system maintenance; Fraud and Money Laundering Monitoring; Deposit Compliance
  • Resolves customer complaints in a tactful, effective manner, and explains Bank 34 policies. 
  • Assists on Deposit, ATM/Debit Card, and any auxiliary system conversions and upgrades
  • Provides research, items and reports needed for audits and exams.  
  • Pull various reports for other staff members and for daily/monthly monitoring.
  • Verify all file maintenance to customer accounts.
  • Handles problem recognition, research, resolution, and follow-up for routine inconsistencies between branch documents, system information, and standardized procedures.  Communicates by telephone or electronic mail.?
  • Knows and follows and understands the standardized procedures and policies of the Retail Operations.
  • Assists in problem resolution for CSR’s and customers.
  • Treasury Management support to include ACH Origination, Wire Origination, and RDC Support/Installation.

  • Ensures that financial institution policies and procedures are followed and that personnel are aware of proper operating procedures.