Bilingual Entry Level Customer Service Representative
DUTIES AND RESPONSIBILITIES Provide excellent customer service by answering incoming calls in a timely manner. Follow established policies and procedures to respond and route calls appropriately. Gather information to determine customers’ needs; apply problem solving skills and resolve the inquiry/request effectively. Schedule appointments for customers with urgent travel.Access to knowledge base per customer request for information.Verify and record demographic data with caller and escalate
Peckham Blackhawk FacilityBilingual Entry Level Customer Service Representative - East Phoenix
DUTIES AND RESPONSIBILITIES Provide excellent customer service by answering incoming calls in a timely manner. Follow established policies and procedures to respond and route calls appropriately. Gather information to determine customers’ needs; apply problem solving skills and resolve the inquiry/request effectively. Schedule appointments for customers with urgent travel.Access to knowledge base per customer request for information Verify and record demographic data with caller and escalate customer
Peckham Blackhawk FacilityEntry Level Customer Service Representative - North Phoenix
DUTIES AND RESPONSIBILITIES Provide excellent customer service by answering incoming calls in a timely manner. Follow established policies and procedures to respond and route calls appropriately. Gather information to determine customers’ needs; apply problem solving skills and resolve the inquiry/request effectively. Schedule appointments for customers with urgent travel.Access to knowledge base per customer request for information.Verify and record demographic data with caller and escalate
Peckham Blackhawk FacilityEntry Level Customer Service Representative - East Phoenix
DUTIES AND RESPONSIBILITIES Provide excellent customer service by answering incoming calls in a timely manner. Follow established policies and procedures to respond and route calls appropriately. Gather information to determine customers’ needs; apply problem solving skills and resolve the inquiry/request effectively. Schedule appointments for customers with urgent travel.Access to knowledge base per customer request for information.Verify and record demographic data with caller and escalate
Peckham Blackhawk Facility
Printed courtesy of phoenixchamber.com/ – Contact the Greater Phoenix Chamber for more information.
2575 E. Camelback Rd., Ste 410, Phoenix, AZ 85016 – (602) 495-2195 – info@phoenixchamber.com