Farmers Insurance-Hong Trinh Agency
Insurance Agencies and BrokeragesFortune 100 Best Places to WorkFortune 500
When I first started for Farmers, I was the Trainer and Executive Assistant for the district office. I worked closely with the District Manager and the Business Consultant providing help to new Farmers Agents. I became very engaged with customers while learning the culture of Farmers, and I discovered my passion is in customer service and informing customers about insurance.
In 2019 I left the district office to become the Office Manager for the Frank Soldano Agency. Frank has been a great mentor to me and has allowed me to grow toward fulfilling my potential. We have established excellent relationships with our customers. Our Agency has earned various awards and recognition from Farmers, including the Topper award in 2020 as one of the top 5% of all Farmers Agents.
My main objective is always to provide customers with excellent customer service. I have always been able to put customers at ease by understanding what the customer wants and how we can align their insurance with what is most important to them. I make sure to let customers know about all options that could benefit them. I enjoy the satisfaction of being able to help a customer when they are unsure about a decision. Always keeping a positive attitude while approaching difficult situations makes me who I am.