Chamber Institute: Customer Service/Retaining Your Customer Base
Date and Time
Tuesday Jul 19, 2011
11:30 AM - 1:00 PM MST
Location
201 N. Central Ave., Ste. 2700, Phoenix, AZ 85004
Description
Topic: Customer Service/Retaining Your Customer Base
Speaker: Tammy McLeod, Vice President and Chief Customer Officer, APS
Customer Service is a major component of any business – but it's also a struggle for many companies. Tammy McLeod, the Vice President and Chief Customer Officer for APS, knows what it takes to have good customer service practices. She helped APS earn the Chartwell Award program's Best Practices Award for Customer Service in 2009. Even in the toughest economic times, Tammy finds ways to reach APS customers. Join us to learn how to retain your customers and how to adopt better customer services practices.
Door Prize Sponsor:
Two full-season passes for the 2011-2012 season.
Printed courtesy of phoenixchamber.com/ – Contact the Greater Phoenix Chamber for more information.
2575 E. Camelback Rd., Ste 410, Phoenix, AZ 85016 – (602) 495-2195 – info@phoenixchamber.com