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EX4CX helps customer focused clients increase revenue by showing how to listen to customers & start delivering great experiences for every customer, every time.
Rick believes the best meals are served outside and require a passport.
Rick helps customer focused clients increase their revenue by helping them learn to listen to customers and start delivering great experiences for every customer, every time.
In his leadership roles with Bose, Capital One and several other industry leaders, Rick created customer obsessed cultures, high performance execution systems, and clear outcome-oriented alignment. Rick delivered these results across multiple industries and company size profiles both domestically and internationally. As a Managing Principal at EX4CX, Rick helps clients create CX visions, Total Voice of the Customer programs, metrics and culture while driving revenue growth, operational improvement, process excellence and customer success.
