- Call Center Solutions
Newbridge is the leader in Hosted Call Center and IVR technologies that foster customer contact relationships using state-of-the-art workforce management. Our team supports Hosted Call Centers, Site Based Call Centers, Work From Home Agents, and Hybrid Call Center Solutions.
Newbridge partners with its customers to identify and design the appropriate workforce solution for their organization. We are focused on the individual needs of our clients and work closely with them to understand their business. In today's global marketplace, businesses must increase productivity, improve efficiency, and outperform the competition. Newbridge enables its clients to focus on their core competencies while improving operational effectiveness and customer satisfaction.
The Newbridge team continues to distinguish itself by delivering strategic and customer focused solutions. Our team of professionals have more than 20 years of experience in managing call centers around the world. After a history of intense call center consultation the Newbridge team discovered an opportunity to create a new advanced Virtual Call Center Technology. Newbridge designed a flexible model that eliminates the traditional equipment based model. With Newbridge's virtual technology call centers now have the opportunity to eliminate high overhead costs, equipment expenses and offer flexibility to change as their business' needs fluctuate.